COOK GROUP LEGAL - Employee FAQ

Use this guide to find, copy, and install your new Cook Group Legal email signature and troublshoot.

 

1. Finding Your Email Signature

Q: Where do I find my new email signature?

Use the Cook Group Legal Employee Signature Directory provided by the company. The directory allows you to search for your name and access your individual signature.

Q: How do I find my signature?

  1. Open the Employee Signature Directory.

  2. Enter your name in the search field.

  3. Select your name from the results.

  4. Your email signature will appear in the display area.

  5. Click Copy Signature.

Q: Can I copy someone else's signature?

Please select your own name to ensure your signature contains the correct title, contact information, office location, and other details.

 

2. Installing Your Signature in Outlook

Q: How do I add my signature to Outlook?

After copying your signature from the directory:

  1. Open Outlook.

  2. Select the Settings gear.

  3. Go to Account → Signatures.

  4. Create a new signature.

  5. Give it a name, such as Cook Group Legal.

  6. Paste your copied signature into the signature box.

  7. Save your changes.

Classic Outlook for Windows

  1. Open Outlook.

  2. Select File → Options → Mail → Signatures.

  3. Select New and name your signature.

  4. Paste your copied signature into the editing area.

  5. Save your changes.

Q: Should I copy the HTML code?

No. Use the Copy Signature button in the directory. It copies the formatted signature, including the logo and contact information. Do not copy the underlying HTML code.

Q: How do I make my signature appear automatically?

In Outlook's signature settings, select your new Cook Group Legal signature as the default for:

  • New messages

  • Replies and forwards

  • Save your settings.

 

3. Appearance and Formatting

Email signatures may appear slightly different depending on the recipient’s email provider, device, application, and display settings. Factors such as Outlook, Gmail, Apple Mail, mobile devices, and individual formatting preferences can affect spacing, fonts, images, and overall layout. While we have designed and tested the signatures for consistency across common platforms, some variations are outside of our control. These differences are normal and do not necessarily indicate an issue with the signature itself.

Q: Why does my signature look different when I compose an email?

Outlook may display signatures slightly differently depending on the version, device, and email application. Send yourself a test email to check the final appearance.

Q: Why isn't the logo showing?

Make sure you copied the signature directly from the directory using the Copy Signature button. If the logo still does not appear, try closing and reopening Outlook and sending another test email.

Q: Will my signature look the same on a phone?

Mobile email applications may display signatures differently from desktop Outlook. Please send a test email and check how your signature appears on your mobile device.

 

4. Making Changes and Troubleshooting

Q: Can I change the font, colors, layout, or logo?

Please do not modify the approved signature design. Consistent formatting helps maintain the Cook Group Legal brand across employee communications.

Q: What if my name, title, phone number, or office address is incorrect?

Contact the person coordinating the email signature rollout. Please provide the correction needed so the employee directory and signature can be updated.

Q: What if I have more than one office location?

Your signature should include the office locations and phone information assigned to you in the directory. If something is missing, request a correction.

Q: What if I cannot copy or paste my signature?

Try the following:

  1. Refresh the Employee Signature Directory.

  2. Search for your name again.

  3. Click Copy Signature.

  4. Return to Outlook and paste into the signature editor.

  5. If the problem continues, contact the rollout coordinator.

 

5. Before You Finish

Please take a moment to:

  • Confirm your name and title are correct.
  • Check your phone number and office address.
  • Confirm the logo appears.
  • Set your signature as the default for new messages.
  • Set your signature as the default for replies and forwards.
  • Send yourself a test email.
  • Check the signature on your mobile device, if applicable.

Questions or corrections?

Please contact the Anna Dougherty for assistance.

816-665-4921

adougherty@cookgrouplegal.com

Thank you for helping us maintain a consistent, professional Cook Group Legal brand across all employee communications.